Chapter47wellness customer privacy notice Registered name: Joel & Jude ltd

 

Collecting Personal Information

When you visit the Site, we collect certain information, your interaction with the Site, and information necessary to process your purchases.

We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. This privacy notice tells you what to expect us to do with your personal information.

•Contact details

•What information we collect, use, and why

•Lawful bases and data protection rights

•Where we get personal information from

•How long we keep information

•How to complain

Contact details

Email - info@chapter47wellness.com.com

​

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·       Names and contact details

·       Purchase or account history

·       Payment details (including card or bank information for transfers and direct debits)

·       Account information

·       Website user information (including user journeys and cookie tracking)

·       Records of meetings and decisions

·       Information relating to compliments or complaints

·       A version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

​

We collect or use the following information for service updates or marketing purposes:

·       Names and contact details

·       Marketing preferences

·       to load the site accurately for you, and to perform analytics on site usage to optimise our site.

We collect or use the following personal information for dealing with queries, complaints or claims:

·       Names and contact details.

·       Payment details

·       Account information

·       Purchase or service history.

 

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Using Personal Information

We use your personal information to provide our services to you, which include offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

 

Your consent.

•The performance of the contract between you and the Site.

•Compliance with our legal obligations.

•To protect your vital interests.

•To perform a task carried out in the public interest.

•For our legitimate interests, which do not override your fundamental rights and freedoms.

​

Your rights

GDPR

The lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information, such as details about where we get personal information from and who we share personal information with. There are some exceptions, which means you may not receive all the information you ask for. Read more about the right of access.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Disclosure for a business purpose: shared with our processor Wix Sales Channels -Facebook and Instagram, TikTok, Payment Gateways - Apple Pay, Google Pay, Shipping, And Fulfillment Apps - Royal Mail, DPD.

 

Automatic decision-making

Our processor Wix uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

​

Where we get personal information from

• Directly from you

• Third parties: Instagram, Facebook TikTok

• Collected automatically when you access our Site using cookies, log files,

 

Disclaimer

Links to and from external Websites

Our website contains links to external Websites run by other organisations. This privacy applies only to our website not those external websites that we link to, who will have their own privacy policies. We are not responsible for these external websites and their privacy policies and practices. In addition, if you are linked to our website from an external site, we cannot be responsible for the privacy policies and practices of the owners and operators of that external website and we recommend that you check the privacy policy of that external site.

 

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimise your experience on our Site and to provide our services.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

How long we keep information?

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [info@chapter47wellness.com]

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint